After a Disaster: Homeowner FAQs For Insurance Agents

If your policyholder experiences a water loss, do you know the answers to some of their most commonly asked questions? Test your knowledge with these three questions:

Q: How long will it take my property to dry?

A: Drying time is determined by a combination of factors, including the location, duration, source of the water, the types of building materials, the weather conditions and how quickly emergency services begin. While there are no rules to determine how long the property will take to dry, it may take between three to five days or more, depending on the conditions.

Q: Do I need to move out of my property during this process?

A: If an insurance claim is filed, you may need to provide the policyholder some guidance on this issue. However, as this is a decision they must reach on their own, there are many things they should consider, such as safety and noise from the equipment used.

Q: Should I open the windows to help the drying process?

A: Opening windows to assist the drying process is not always recommended. Outside weather conditions may vary, so a technician will determine when and if the outside air is appropriate.

Make sure you are ready to answer your policyholder’s questions before the need arises. Let ServiceMaster Restore walk you through our Restoring Peace of Mind Water Recovery Guide that contains 20 frequently asked questions that can help you understand the drying process.

When you refer ServiceMaster TEAM to your policyholders, we understand the trust and care you are placing in our hands and we are here for them. Please call us anytime 7x24x365. Our crews are trained first responders for water and fire emergencies.